Unit 9 Performance Accountability Case Study

Overview

Unit 9 provides an opportunity to apply some principles of Performance Accountability to a case study. On the next page, the case study, along with your responsibilities, will be outlined. Be sure to carefully read through the instructions.

Also note, there are no content pages for you to review for this unit. This case study represents the complete learning engagement as we begin to wrap up our study of Results-Based Leadership.

Unit 10 will consist of your final project.

Learning Outcomes

When you have completed this unit, you should be able to:

  • Practically apply performance accountability principles.
  • Evaluate performance accountability issues as they apply to organizational practice.
  • Illustrate performance accountability effectiveness by working with teams to review and interact with provided case study information.

Resources

Important: *You need familiarity with core course texts. The course texts listed below are for your daily preparation. Pre-reading course texts, prior to the course start, then re-reading content for each day of assigned reading will deepen understanding of content and allow you to engage materials more completely.

All other text resources for daily reading are available online where you can retrieve them on the Unit page where the reading is required for completion to fulfill learning outcomes for the unit.*

Here are the required resources you will need to complete this unit:

  • Delahaye Paine, K. (2011). Measure What Matters: Online Tools for Understanding Customers, Social Media Engagement, and Key Relationships.
  • Eurich, T. (2013). Bankable leadership: Happy people, bottom- line results, and the power to deliver both.
  • Friedman, Mark (2005). Trying Hard Is Not Good Enough. How to Produce Measurable Improvements for Customers and Communities
  • Ulrich, D., Smallwood, N., (2013). Leadership Sustainability: Seven Disciplines to Achieve the Changes Great Leaders Know They Must Make

Learning Activity: Case Study

After reading through the supplied case study, review the questions below and assess the Performance Accountability principles for the organization described in the Case Study.

After reviewing the case Study determine how your Performance Accountability measures up.

To begin, download and read through the case study:

Once you review the case study, review the questions below:

1. Case Study Review

Apply the 7 Performance Accountability Questions to the information contained in the Case Study.

Answer the questions below as they relate to the Case Study and the 7 Performance Accountability Questions:

  1. Does the case study answer the 7 questions of accountability adequately?
  2. What performance accountability answers does the Case Study provide?
  3. Is there any information missing from the Case Study where you need more information to determine the organization’s performance accountability to the people it serves?
  4. What other information do you need?

2. Your Organizational Review

Answer the questions below by looking at the organization you presently or previously worked for:

  1. How do you compare with your own performance accountability?
  2. How do you compare with the performance accountability of others in your organization?
  3. How do you compare with the standards set for performance accountability in your organization?

Prepare to share your responses as part of a discussion in Unit 10.